HoseTechniques will choose the most cost effective shipping method possible, usually UPS. The Dealer may specify carrier only if the Dealer is incurring all freight charges i.e. Next Day Air, 2 Day Air, 3 Day Select or ground. In such case, HoseTechniques Free Freight Allowance (FFA) will not apply.
There will be a $10.00 fee (in addition to product and freight costs) for all drop ship orders per each Ship to address. All shipments will be invoiced directly to the Dealer. No C.O.D. shipments or C.O.D. for freight only shipment payments allowed for drop shipments. The Dealer will be responsible for all charges incurred by a refused drop-shipment. A 15% restocking charge will be charged to the Dealer for a refused drop-shipment, in addition to any storage or return freight charges from the carrier.
HoseTechniques policy is to maintain Back Orders unless otherwise notified in writing that all back orders should be cancelled. Acknowledgement of this is part of your Dealer application.Back Orders will be shipped when product becomes available. If the product(s) were originally ordered as part of a qualifying prepaid shipment, then HoseTechniques will pay the freight as a prepaid shipment when the product(s) become available.
Should the Dealer receive merchandise that is damaged in transit, Dealer must notify delivering carrier's claims department immediately for settlement. DO NOT deduct in full or part the damaged merchandise from remittance.
Carton shortages and damages found by the Dealer must be brought to the attention of the Carrier at the time of delivery, usually denoted on any discrepancy on the delivery notice from the carrier.
If a shortage is found within a sealed shipment, a Shortage Claim Form (available online http://Dealer.HoseTechniques.com or upon request) is to be submitted within five (5) days of receipt of shipment. Such shortages are not required to be reported to freight carrier. If not submitting online, complete a Shortage Claim Form and fax it to HoseTechniques Accounts Receivable department at 310-533-7077. Refer to the invoice number, date of invoice, date of shipment, part number/s, description, and carton count indicating discrepancy. HoseTechniques will credit the amount of any verified shortage claim to your account.
RETURNS AND STOCK ADJUSTMENTS
In all cases, a list of products to be returned for credit must first be forwarded to HoseTechniques to obtain a Return Goods Authorization number (RGA #). Only after HoseTechniques receipt and review of returning merchandise are credit memos issued. No cash refund will be given against credits resulting from product returns.
PRODUCT SHIPPED IN ERROR
Products shipped in error require the Dealer to obtain RGA # from HoseTechniques.
These returns (and initial pro-rated freight) will be at HoseTechniques expense: a Call Tag will be issued for this process, and/or appropriate credit will be issued upon receipt of merchandise.
SPECIAL ORDER RETURNS
Special orders placed with HoseTechniques, received by Dealer, and then returned to HoseTechniques with RGA #, in salable condition, will be charged a 15% restocking fee.
CUSTOM ORDER RETURNS
Custom order returns are not permitted unless due to manufacturing defect.
PRODUCT RETURN PROCEDURE
In the event a problem develops with HoseTechniques product, contact HoseTechniques Customer Service: by Phone 310-328-2800, by Fax to 310-533-7077, or by email to: email@example.com. Customer Service will determine if the product will have to be returned to HoseTechniques. On qualification for return, RGA # will be assigned per invoice. The end-user should return the product, freight prepaid. It must be accompanied by a copy of the original sales receipt stating a clear description of the problem and reason for return. If the product is determined to be defective, HoseTechniques will replace the product with a like product. Replaced product will be returned to the sender, freight prepaid via UPS ground. This Million Mile Warranty may give you specific legal rights, which may vary from state to state.